We are sorry...

Dear Metamorphia Ticket Holders,
We need to give you an update on the position with the rescheduled ‘Masked Ball Presents: Metamorphia’ event, due to be held on 5th September 2020.

We have been working tirelessly to find a solution that would allow us to hold this event on its rescheduled date in September. We must now draw a conclusion that staging Metamorphia in 2020 will not be possible. Therefore, Metamorphia 2020 is now cancelled.

A few weeks ago we were offered a glimmer of hope that it could be possible to stage the event under the current and proposed government restrictions that were road mapped to be relaxed in time for the event, and we had prepared a very detailed Event Safety Plan, working in close collaboration with some of the top experts in this field which was due to be submitted to the authorities. A secondary plan, should we not be able to run in September was to relocate the event as a separate event within ‘The Halloween Masked Ball’ at Flambards was also prepared.

Due to the ongoing COVID-19 situation, the constantly changing rules and regulations, and the ongoing lack of any clear plan to lift restrictions, it has become impossible for us to proceed with any certainty knowing that either of these solutions can be delivered in a way that is safe for our ticket holders. Furthermore, we feel that we cannot keep our ticket holders waiting any longer, so we have been left with no choice other than to cancel this event, and begin to map out a recovery plan for 2021.

We hold our commitment to our fans dearly and we truly hope that you can trust us to deliver a party like no other, both next year, and for years to come.

The Masked Ball is a small and entirely independent business. We have received absolutely no assistance from the government during the pandemic, despite applying for each and every grant and loan available. Being forced to cancel this event is financially catastrophic for us. We find ourselves in the uncomfortable position that we must ask for your support. We are truly heartbroken to say that we are we are not able to offer refunds to our ticket holders as we simply do not have the funds to do so. This is not a matter of choice, we understand that many of you are in a financial tight spot right now too. All we can say in this situation is that we are really truly sorry, and that we hope you can understand that our only remaining option is to wait until we can map out a new event for you. As soon as we are given the nod we will have something ready for you in a matter of weeks.

Instead of a refund, all ticket holders for Metamorphia will be issued a voucher for equivalent face value of any tickets purchased, plus £10. This voucher will be issued in the form of a unique code that can be redeemed in the Masked Ball Event Cube ticket shop for Masked Ball branded events that happen in the future. This process is automatic, no application is required and the code will arrive by email by Monday 24th August at the absolute latest. Codes will be sent to the email entered upon purchase of your event ticket.

For any further questions surrounding cancellation or refunds please contact our ticket provider at support@eventcube.io
Finally, we just want to say thanks again for your never-ending support, during this pandemic, before and beyond.
Never fear, we will bounce back. The show must go on, and it can only be onwards & upwards from here. And should a glimmer of hope emerge in the near future you will be the first to know, we will work tirelessly to deliver the party you’ve all been waiting for.

Big big love,
Team MB x

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